Frequently Asked Questions
Here you can find the most frequently asked questions about our platform as well as the answers.
What should I do if the delivered object is not the same as described?
I have an additional question about an item.
Why haven't I received my item yet?
I sold an item. How do I arrange the pick-up?
When can I expect the payment for my sold item to be processed?
When we receive the buyer's payment, you will be notified that you have 3 working days to send the order. Sellers can choose between the following payment frequencies:
• Every day
• Once a week
• Every two weeks
• Once a month
Once buyers receive the order, they’ll have 24 hours to check it out and report any possible problems. Your payment will be scheduled on the 2nd day. Also, it’s good to know that payments are only processed on working days.